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Privacy policy

Data processing statement


Within the meaning of Article 13 Reg EU 679/2016


Orso Grigio Hotel considers you as our guests and acknowledges the importance of your privacy!

Therefore, we would like to inform within the meaning of Reg UE 679/2016 that all personal data provided by you will be processed in accordance with the principles and obligations of the current law. This statement describes the type of data, the purpose, the lawfulness, the modalities of treatment of your personal data.


Type of data

Orso Grigio Hotel processes your personal data, voluntarily provided on our website, software applications provided by us to use on computers and mobile devices, our social pages, e-mail massages received and sanded, Wi-Fi connections, on-line services, your visit or stay at our Hotel and other offline interactions and other services based on physical and mobile localization.


Type and purpose of data processing

The purpose of data processing is contact with the guests, social networks and external platforms interactions, conclusion and management of reservations, registration and authentication of the guests and other fulfilments expected by the low, delivering the requested services, payments processing, management of visits and calls you receive during your stay, create statistics, promotion, advertisement, marketing, mailing and profiling activities. In these cases, also particular categories of data can be processed.

Data processing takes place at the owner’s headquarters, through operations with or without electronic devices, or by inserting the data in database and elaboration through automatized procedures, and consists of gather, registration, organisation, conservation, consultation, elaboration, modification and selection, extraction, comparison, block, communication, cancellation and destruction of data and is processed by data owner or by their authorized employees.        

Concerning all the above cases, for organization and/or management reasons connected to the owner’s activity, included legal obligations, data can be transferred to third parties contractually tied to the owner both in Italy and other UE countries, like credit institutions, professionals, advertising societies or other services societies. On request, the processing’s owner will provide a detailed list with the third parties to which the data can be transferred.     


Legal fundamentals of processing

The lawfulness of processing depends on its purpose. About this, it has to be specified that for what concerns the management of the reservations and all that is connected to it the processing is necessary and legitimate by the execution of a contract and/or by the fulfilment of a legal obligation. For other purposes pursued by Orso Grigio Hotel, as mentioned above, the processing is based on the pursuit of a legitimate interest or on the free and informed consensus of the interested part.

We inform you that the owner is always compelled to clarify the legal fundamentals according to which he/she is processing data. In case of refusal, all the before mentioned purposes could not be fulfilled, partially or entirely.

In case the interested part provides data of third parties, he/she states that he/she has the consensus and undertakes to inform them about this statement, exempting Orso Grigio Hotel from any responsibility connected to personal data processing.         



Cookies are small text files, which are deposited in your computer, if you visit certain websites. This website, www.hotelorsogrigio.it including its sub-domains, uses cookies; the consent of the user is always requested, where this is expressly required by law or other applicable provisions. The use of cookies facilitates navigation on the website and allows the information transmitted to the user to be personalized. In addition, systems are used for security and statistical purposes to collect information on the user, such as his IP address, the browser and operating system used and/or the websites visited by a user. Cookies will not damage your computer, tablet or Smartphone.
The cookies generated by www.hotelorsogrigio.it contain no personal data, which could be used to identify the user; they contain only encrypted data.


Period of data retention

Data are processed and saved in paper archives and/or saved in computer archives for the period required by the purposes for which they were collected or longer in case the law requires it. Therefore, in case of execution of a contract or fulfilment of a legal obligation, data will be saved until its completion and then for the provision period connected to the legal actions that could derive.

For the processing of on-line requests data will be saved for 30 months whereas for the purposes connected to the legitimate interest data will be processed and saved until their fulfilment.

Data collected for marketing, promotion and commercial activities purposes will be saved until the consensus is cancelled or anyway for a period not longer than 8 years.

In case the consensus is cancelled, it does not compromise the lawfulness of the previous processing.

We inform that personal data belonging to minors are cancelled after all legal fulfilments.


Rights of the interested parties

The interested parties have the right of access and information, limitation and opposition to data processing, consensus cancellation, data check, adjustment and cancellation, right of data portability and file a complaint with the Guarantor.

The exercise of the above-mentioned rights can be fulfilled with written communication that has to be sanded through our contact channels or explicit request of the Guarantor.


Data owner

Hotel Orso Grigio di De.Va srl

Via Giovanelli n. 5

38033 Cavalese (TN) Italy

Phone: 0462 /341481

Fax: 0462 / 341035

e-mail: info@hotelorsogrigio.it                                                       

This statement is subject to updates.

Updated: July 2018


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